Cart (0)
Your cart is empty
Got a question? You're in the right place. Browse the topics below for quick answers. Can't find what you're looking for? Reach out at support@gentrymorris.com.
HOW CAN I GET IN TOUCH?
Visit our Contact Us page or email us directly at support@gentrymorris.com — we're happy to help.
CAN I RETURN MY ORDER?
Yes. You have 30 days from delivery to send an item back. Full conditions are outlined on our Refund Policy page.
DO YOU HAVE A PHYSICAL STORE?
Gentry Morris is online only. No physical stores, that's what keeps our range broad and our prices competitive.
CAN I PLACE A BULK ORDER?
Sure thing. Get in touch and we'll work out a solution that fits your needs.
DO YOU SHIP OUTSIDE THE UK?
We currently ship to United Kingdom addresses only.
IS DELIVERY FREE?
Yes, every order ships free of charge, no minimum spend needed. See our Shipping Policy for full details.
HOW LONG DOES DELIVERY TAKE?
Orders are prepared and dispatched within 2 to 3 business days. Carrier transit adds another 5 to 8 business days, bringing your total estimated wait to 7 to 11 business days. Full breakdown on our Shipping Policy page.
HOW DO I TRACK MY ORDER?
Head to the Track My Order page to follow your parcel in real time.
WHAT IS YOUR RETURN PROCESS?
Changed your mind? You have 30 days from delivery to return your purchase. Return postage is on you, and there are no restocking fees. Full process on our Refund Policy page.
MY ITEM ARRIVED DAMAGED — WHAT NOW?
Reach out straight away and we'll sort it at no cost to you. Return the item within 30 days and we'll handle the rest. See our Refund Policy for more.
CAN I EXCHANGE AN ITEM?
Absolutely. Everything you need to know about exchanges is covered on our Refund Policy page.
WHEN WILL I RECEIVE MY REFUND?
Once your return is received and checked, the refund goes back to your original payment method. Allow up to 10 business days, plus any additional time your bank may need. Full details in our Refund Policy.
