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    Shipping policy


    At Gentry Morris, we aim to provide dependable and transparent delivery timelines that align with the estimates shown on our product pages.


    Company Information

    Website: Gentry Morris — gentrymorris.com
    Registered address: 4 Upton Rd, Bexleyheath DA6 8LQ, United Kingdom
    Email: support@gentrymorris.com
    Phone: +44 7488 863557

    Our support team replies to emails from Monday to Friday, 9:00 am to 5:00 pm (GMT). In most cases, enquiries are dealt with within 48 business hours.


    Order Processing

    Orders placed before 2:00 PM (GMT) are dispatched the same day. Orders received after that time are sent out on the next business day.

    Processing and dispatch generally take between 2 and 3 business days, excluding weekends and bank holidays.

    You will receive a confirmation email as soon as your order is placed. Once your parcel leaves our warehouse, a second email follows with your tracking number.


    Delivery Times — United Kingdom
    For now, we ship exclusively to UK addresses. Our estimated delivery windows are as follows:

    • Order preparation: 2 to 3 business days
    • Shipping transit: 5 to 8 business days
    • Total estimated delivery: 7 to 11 business days


    These timeframes correspond to the estimates displayed on each product page.


    Shipping Partners

    We partner with trusted logistics providers, selected according to your location and our operational requirements.

    Shipping Costs

    Every delivery is free of charge, with no minimum order value.

    Orders may be fulfilled through our international fulfillment partner and dispatched from our fulfillment facility in China.

    Split Shipments

    On occasion, an order may be sent in separate parcels because of stock availability or packing requirements. When this is the case, each parcel comes with its own tracking details so you can follow every shipment.


    Delivery Area

    Gentry Morris ships solely to addresses located within the United Kingdom.